Returns

You may return your creation to the SkyOrigami e-boutique distribution centre within 14 days following delivery, for refund to your credit card.

You may return or exchange your SkyOrigami creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. SkyOrigami will not accept any return if the creation shows signs of wear and tear or has been altered from its original condition in any way.

For returns please contact our Ambassadors at customerservice@skyorigami.com and they will guide you.

Please send back your return or exchange via the provided pre-paid DHL shipping label. We strongly recommend you keep note of your return tracking number which is located on the label itself.

 

CANCELLING

SkyOrigami offers you the possibility to cancel your order from SkyOrigami Boutique before being delivered, that means you will have 14 working days to change your mind and to be reimbursed. We would like to mention that this is only possible before the order is shipped(you will be informed via email once your order is shipped) , otherwise you will have to comply with the return policy. For cancelling please contact our Ambassadors at customerservice@skyorigami.com.

NOTE: SkyOrigami Prive Special Blooming creations cannot be returned/cancelled.